Lecture 3
The more practice you have as an MIT the more prepared you will become for the actual role as a manager. Some
of the most challenging moments you can go through are how to properly deliver information to an employee. This
type of information could mean addressing issues such as dress code, attendance, performance related issues, or other common communication that must transpire with your sales staff.
You should follow the following guideline to use when conducting your conversation.
Always start by addressing your employee with their first name to get his or her attention. You should also continue to use it through out your conversation sporadically to keep his or her attention.
Also, ask the your team member how they are doing and show a genuine interest in their success and most importantly that you believe in their ability. This will allow you to connect with him or her.
Remind your employee of the goal at hand. You should also bring focus to the company’s goal.
Always use direct eye contact and demand it of your employee as well. Find something to make them engage in a conversation with you. Do not except one-word answers.
Allow your team member to define what is accepted of him or her. This will get them to recommit to the conversation and goals.
Be clear and defined. Talk with your employee – not above or below.
Share your experience through empathic means.
Don’t forget to follow the coaching methods of positive-area of improvement – positive.
Greet your team members and show respect.
Following these guidelines will be difficult at first, but they will eventually be second nature. Remember that you
your success is define by others.