Print out the following page, answer the questions and turn it in to your assigned trainer.
Quiz 2
1) You should always follow:
A) The Platinum Rule
B) The Golden Rule
2) If you ever encourage a sensitive issues or situation you should report it to you manager.
A) True B) False
3) Your tone of voice is more important than how you say something.
A) True B) False
4) The employee handbook is a valuable resource for:
A) Management techniques
B) Code of Ethics
C) Policies and Procedures
D) Both B & C
E) All of the above
5) Identify two ways to proactive feedback you are going to give to a rep:
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